Returns and Exchanges

We hope you love your new jacket! But in case you don't — maybe it's a little too big or the style just isn't you — we'll send you a new size, color, style, or issue you a quick refund. Returns and exchanges are free when you use our prepaid return shipping label. You have up to 45 days to return items purchased here at Greta Oto.

What items are eligible to be returned or exchanged?

  • Items are in their original condition: unwashed and unworn. Items not in this condition will not be accepted.
  • Items which are damaged or defective may be returned at any time
  • Final sale items cannot be returned or exchanged

How much is the return shipping fee for online purchases?
Returns are free

Is the shipping fee charged for exchanges?
Exchanges are free

How long do I have to return or exchange an item I bought online?
Within 45 days of purchase by mail or to a store. To receive a refund for items returned by mail, items must be received at our facility within 45 days of ordering. Please allow 5-7 days for return mail.